Preparing for a video visit
This link has everything you need to know about having a successful virtual visit.
All Telehealth video portals are slightly different, but most have similar buttons (or icons). Here's a guide to what they mean:
Practice with Zoom
Zoom is a common videoconferencing platform that will have many similarities to the online videoconferencing platform that a doctor will use to meet virtually with patients.
Review the basics of using Zoom and practice videoconferencing to get a sense of what it will be like to to talk with a doctor virtually.
Video conferencing FAQs
What should I do if I can't hear the medical professional on the call?
Check to make sure the sound isn't muted on your Chromebook or the device. To do this, click on the clock in the bottom right corner to open the taskbar. You should see a speaker icon. You can control the volume by moving the slider up and down.
Help! My doctor can't see or hear me. How can I fix this?
If you see a slash through the video or audio button, that means they are turned off. Click on the video and/or audio buttons to turn them on.
I can't connect to the video call. What should I do?
Here are a few troubleshooting steps to try:
1. Close the browser (or app) and restart it.
2. Check to make sure your device is plugged in and charged.
3. Check your Internet connection. A slow WiFi connection can cause video and audio to lag. If your WiFi is causing issues, try unplugging your WiFi router and plugging it back in to restart it.
4. Make sure you've installed all browser and Chromebook updates.
5. If that doesn't work, try calling the doctor's office to get help over the phone. They usually have someone on staff who is knowledgable about the video conferencing platform and patient portal.
Basics of Google Calendar
You can use Google Calendar to help you keep track of medical appointments. Rachael with Tech Goes Home takes participants through a basic tutorial of Google Calendar and how to add events and reminders.
Optional: How to Share Your Google Calendar
Follow the steps provided to share your calendar with friends, family, or colleagues.
1. Open Google Calendar.
2. On the left, find the “My calendars” section.
3. Hover over the calendar you want to share, and click More.
4. Under “Share with specific people,” click Add people.
5. Add a person's or Google group's email address.
6. If prompted, choose "Share Event Details" so that the person viewing your calendar can see your events and details such as time and location. If you select manage calendar/events, you're sharing editing rights to your calendar, and others can change/modify/edit your calendar (like a secretary or family member setting up appointments for you.
7. Click Send.